Refund Policy
ZA web and software solutions (SMC-PRIVATE) LIMITED
📍 Shop №3, Zahid Market, Eid Gah Road, Naushera Khushab, Pakistan
📞 03116778795
Due to the nature of digital software and professional IT services, our refund policy is governed by the following points:
Digital Software Sales
Once a software license key or download link has been provided and activated, no refunds will be issued.
Custom Development Milestones
For custom software projects, payments are made based on milestones. Refunds are only available for milestones that have not yet been started.
Initial Consultation/Setup Fees
Initial setup fees, server configuration costs, and consultation charges are non-refundable.
Service Non-Performance
If we are unable to deliver a specific service as outlined in a signed contract due to our own technical failure, a partial or full refund may be issued for that specific component.
Request Period
Any claim regarding software defects or service dissatisfaction must be filed within 7 days of delivery.
Subscription Services
Monthly or annual IT support subscriptions can be canceled at any time, but no refunds will be given for the remaining period of the current billing cycle.
Hardware Components
If your service includes hardware (e.g., servers or routers), these are subject to the original manufacturer’s warranty and return policy.
Client Errors
No refunds are provided if the software is incompatible with the client’s hardware if the requirements were clearly stated beforehand.Refund Processing
Approved refunds will be processed via the original payment method within 15 business days.
Administrative Fees
A 10% administrative fee may be deducted from any approved refund to cover transaction and processing costs.
Contact Information
📍 Shop №3, Zahid Market, Eid Gah Road, Naushera Khushab, Pakistan
📞 03116778795
📧 Zeesolution95@gmail.com